Terms of Service

1. Introduction

Welcome to Collectra! These terms and conditions outline the rules and regulations for using our service. By accessing or using our platform, you agree to these terms.

2. Definitions

  • Service: Refers to the Collectra platform and its associated features.
  • User: Refers to anyone accessing or using the service.
  • Business Account: Refers to accounts created by businesses to manage customer loyalty and retention.

3. Acceptance of Terms

By using our service, you agree to be bound by these terms and conditions. If you disagree with any part of the terms, you may not access the service.

4. User Accounts

Users are responsible for maintaining the security of their accounts and all actions performed under their account. We are not liable for any loss or damage resulting from your failure to safeguard your account credentials.

Users must ensure that the information provided during registration is accurate and up-to-date.

5. Permitted Use

The service is intended for business use only. Users agree not to misuse the platform, including but not limited to:

  • Engaging in fraudulent activities or impersonating others.
  • Interfering with the proper operation of the service.
  • Using the service for unlawful purposes.

6. Data and Privacy

By using the service, you acknowledge and agree to our Privacy Policy. Your data is used to provide a better user experience and is processed in accordance with applicable laws.

7. Payments and Refunds

Payments for subscriptions or services are processed via Stripe. By making a payment, you agree to abide by their Terms of Service. Refunds, if applicable, will be handled at our discretion.

8. Intellectual Property

All content, trademarks, and intellectual property associated with Collectra are owned by us. Users may not use our content without prior written consent.

9. Termination

We reserve the right to terminate or suspend access to the service at our sole discretion, without notice, if you violate these terms.

10. Limitation of Liability

Collectra and its affiliates shall not be held liable for any indirect, incidental, or consequential damages arising from your use of the service.

11. Governing Law

These terms shall be governed in accordance with the laws of Canada, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the service constitutes acceptance of the updated terms. Users will be notified of significant changes via email or platform announcements.

13. Contact Information

If you have any questions about these terms, contact us at support@collectra.io.